This document sets out your rights as a consumer when withdrawing from a contract<\/strong> (returning goods without giving a reason) and when making a complaint<\/strong> (exercising your rights from liability for defects) in the K\u00e1vov\u00e1 pohotovos\u0165<\/strong> online shop.<\/p>\r\n\r\n\r\n\r\n Matters not covered here are governed mainly by Slovak Act No. 108\/2024 Coll. on Consumer Protection and Act No. 40\/1964 Coll. (the Civil Code), as amended. These rules apply to consumers<\/strong> (natural persons not purchasing in the course of their business). For purchases made under a business ID (I\u010cO), liability for defects follows the Commercial Code and the consumer time limits below may not apply.<\/p>\r\n\r\n\r\n\r\n Seller:<\/strong> Volodymyr Kondratiuk, Zuzany Chalupovej 4034\/17, 851 07 Bratislava-Petr\u017ealka, Slovakia, Company ID (I\u010cO): 56918330. Contact:<\/strong> mail@kavovapohotovost.sk \u00b7 Address for returns and complaints: Zuzany Chalupovej 4034\/17, 851 07 Bratislava-Petr\u017ealka, Slovakia.<\/p>\r\n\r\n\r\n\r\n As a consumer, you have the right to withdraw from a distance contract within 14 days without giving any reason<\/strong>. The period starts on the day you or a person designated by you (other than the carrier) take delivery of the goods. If an order is delivered in parts, the period runs from delivery of the last part.<\/p>\r\n\r\n\r\n\r\n Notify us of your withdrawal before the 14-day period ends by an unequivocal statement \u2014 by e-mail to mail@kavovapohotovost.sk or by post to the address above. You may use the model form<\/strong> at the end of this document, but you are not obliged to. The deadline is met if you send your notice on the last day of the period at the latest.<\/p>\r\n\r\n\r\n\r\n Send or hand the goods back to us within 14 days at the latest<\/strong> from the day you withdraw. The deadline is met if you dispatch the goods before it expires.<\/p>\r\n\r\n\r\n\r\n You bear the direct cost of returning the goods<\/strong> (e.g. return postage). Goods that, by their nature, cannot be returned by post will be returned in a manner agreed with us.<\/p>\r\n\r\n\r\n\r\n After you withdraw, we will refund within 14 days<\/strong> all payments we received from you, including the cost of delivery to you. We refund delivery only up to the cheapest standard delivery method we offer \u2014 if you chose a more expensive method, the difference is not refunded. We will use the same means of payment you used, unless you have expressly agreed otherwise; we charge no fees for this.<\/p>\r\n\r\n\r\n\r\n We may withhold the refund<\/strong> until we receive the goods back, or until you prove you have sent them back \u2014 whichever happens first.<\/p>\r\n\r\n\r\n\r\n Before withdrawing, you may handle the goods only to the extent necessary to establish their nature, characteristics, and functioning \u2014 as you would be allowed to in a physical shop. You are liable for any diminished value of the goods resulting from handling beyond this<\/strong>, and we may claim compensation from you.<\/p>\r\n\r\n\r\n\r\n Under \u00a7 19 of Act No. 108\/2024 Coll., the right to withdraw does not apply, in particular, to:<\/p>\r\n\r\n\r\n\r\n We are responsible for the goods being free of defects on receipt and retaining the required qualities for a certain period. You may exercise your rights from liability for defects within 24 months of receiving the goods.<\/strong> If a defect appears within 24 months of delivery, it is presumed to have existed at delivery unless we prove otherwise.<\/p>\r\n\r\n\r\n\r\n For used goods<\/strong>, we may agree a shorter period for exercising these rights, but not shorter than 12 months<\/strong>; any such period will be stated for the specific item. <\/p>\r\n\r\n\r\n\r\n Liability for defects does not cover defects caused by normal wear and tear, improper use, mechanical damage, or intervention by an unauthorised person.<\/p>\r\n\r\n\r\n\r\n Submit a complaint by e-mail to mail@kavovapohotovost.sk or by sending the goods to the address above. Please include your order number, a description of the defect, and your preferred remedy. A defect must be raised without undue delay<\/strong>, and at the latest before the above period expires.<\/p>\r\n\r\n\r\n\r\n When you make a complaint, we will promptly issue you a written confirmation<\/strong> of the complaint, stating the period within which we will remedy the defect.<\/p>\r\n\r\n\r\n\r\n We will settle a complaint within 30 days at the latest<\/strong> from the day it is made. This period may be extended only for objective reasons beyond our control, of which we will inform you. We will notify you of the outcome.<\/p>\r\n\r\n\r\n\r\n If the goods are defective, you are entitled first to free repair<\/strong> or to replacement of the goods<\/strong>. If repair or replacement is impossible, cannot be carried out within a reasonable time, or would cause you serious difficulty, you are entitled to a reasonable price reduction<\/strong> or to withdraw from the contract<\/strong> (\u00a7 622\u2013624 of the Civil Code).<\/p>\r\n\r\n\r\n\r\n A coffee-machine repair is a service (contract for work) and is governed by the Civil Code.<\/p>\r\n\r\n\r\n\r\n If you are not satisfied with how we handled your complaint, or you believe we have infringed your rights, you may contact us with a request for redress at mail@kavovapohotovost.sk. If we reject your request or fail to respond within 30 days, you have the right to file a petition for alternative dispute resolution<\/strong> under Act No. 391\/2015 Coll.<\/p>\r\n\r\n\r\n\r\n The competent alternative dispute resolution entity is:<\/p>\r\n\r\n\r\n\r\n Slovak Trade Inspection (Slovensk\u00e1 obchodn\u00e1 in\u0161pekcia, SOI)<\/strong> Central Inspectorate of the SOI, Department of International Relations and ADR Bajkalsk\u00e1 21\/A, P. O. BOX 29, 827 99 Bratislava 27, Slovakia Web: www.soi.sk<\/p>\r\n\r\n\r\n\r\n A list of other authorised ADR entities is kept by the Ministry of Economy of the Slovak Republic (www.mhsr.sk). A petition may also be filed electronically.<\/p>\r\n\r\n\r\n\r\n (The EU Online Dispute Resolution (ODR) platform was discontinued on 20 July 2025 and is therefore not referenced.)<\/em><\/p>\r\n\r\n\r\n\r\n (complete and return this form only if you wish to withdraw from the contract)<\/em><\/p>\r\n\r\n\r\n\r\n To: Volodymyr Kondratiuk, Zuzany Chalupovej 4034\/17, 851 07 Bratislava-Petr\u017ealka, Slovakia mail@kavovapohotovost.sk<\/p>\r\n\r\n\r\n\r\n I\/we hereby give notice that I\/we withdraw from the contract for the following goods\/service: ……………………………………………………<\/p>\r\n\r\n\r\n\r\n Date ordered \/ date received: ……………………….<\/p>\r\n\r\n\r\n\r\n Consumer\u2019s name(s): ……………………….<\/p>\r\n\r\n\r\n\r\n Consumer\u2019s address: ……………………….<\/p>\r\n\r\n\r\n\r\n Order number (if any): ……………………….<\/p>\r\n\r\n\r\n\r\n Consumer\u2019s signature (only if this form is submitted on paper): ……………………….<\/p>\r\n\r\n\r\n\r\n Date: ……………………….<\/p>\r\n\r\n\r\n\r\n Effective from: 27.04.2026<\/em><\/p>\r\n","protected":false},"excerpt":{"rendered":" Complaints (Returns & Refunds) Policy This document sets out your rights as a consumer when withdrawing from a contract (returning goods without giving a reason) and when making a complaint (exercising your rights from liability for defects) in the K\u00e1vov\u00e1 pohotovos\u0165 online shop. Matters not covered here are governed mainly by Slovak Act No. 108\/2024 […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"blocksy_meta":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/kavovapohotovost.sk\/en\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/kavovapohotovost.sk\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/kavovapohotovost.sk\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/kavovapohotovost.sk\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/kavovapohotovost.sk\/en\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":8,"href":"https:\/\/kavovapohotovost.sk\/en\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":4116,"href":"https:\/\/kavovapohotovost.sk\/en\/wp-json\/wp\/v2\/pages\/10\/revisions\/4116"}],"wp:attachment":[{"href":"https:\/\/kavovapohotovost.sk\/en\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
\r\n\r\n\r\n\r\nPART A \u2014 Withdrawal from the contract and return of goods<\/h2>\r\n\r\n\r\n\r\n
A.1 Right to withdraw within 14 days without giving a reason<\/h3>\r\n\r\n\r\n\r\n
A.2 How to withdraw<\/h3>\r\n\r\n\r\n\r\n
A.3 Returning the goods<\/h3>\r\n\r\n\r\n\r\n
A.4 Cost of return<\/h3>\r\n\r\n\r\n\r\n
A.5 Refund<\/h3>\r\n\r\n\r\n\r\n
A.6 Diminished value of goods<\/h3>\r\n\r\n\r\n\r\n
A.7 When withdrawal is not possible<\/h3>\r\n\r\n\r\n\r\n
\r\n
\r\n\r\n\r\n\r\nPART B \u2014 Complaints (liability for defects)<\/h2>\r\n\r\n\r\n\r\n
B.1 Liability for defects and the guarantee period<\/h3>\r\n\r\n\r\n\r\n
B.2 How to make a complaint<\/h3>\r\n\r\n\r\n\r\n
B.3 Time limit for handling a complaint<\/h3>\r\n\r\n\r\n\r\n
B.4 Your rights in the event of a defect<\/h3>\r\n\r\n\r\n\r\n
\r\n\r\n\r\n\r\nPART C \u2014 Repair service for coffee machines<\/h2>\r\n\r\n\r\n\r\n
\r\n
\r\n\r\n\r\n\r\nPART D \u2014 Alternative Dispute Resolution (ADR)<\/h2>\r\n\r\n\r\n\r\n
\r\n\r\n\r\n\r\nModel withdrawal form<\/h2>\r\n\r\n\r\n\r\n
\r\n\r\n\r\n\r\n